— HOW DOES WINDOW WORKS CLEAN WINDOWS?
With rare exception, older exterior windows that are encased in wood we scrub and rinse  – meaning that we climb the ladder, remove the screen, scrub down the window glass, the sill and the frame with a commercial window soap, and then rinse with a garden hose allowing the window to “sheet” dry.

We squeegee all interior windows.

–IS WINDOW WORKS A “REAL” BUSINESS?
Yes. For 30 years. We are registered to do business in the State of Georgia. We are Licensed by the City of Johns Creek. We are insured by major carriers and our employees are bonded. You can rest assured that we are a legitimate, locally owned, and operated business. Certificates of Insurance (COIs) are available by request and can be emailed directly to you by our agent.

— WHAT IS THE PROCESS OF SCHEDULING AN APPOINTMENT?
Call 770-622-5633. We make the process of scheduling as easy as possible. When you call, you will be assisted in helping you determine what you would like to have done. All appointments are scheduled 2 hours apart starting at 8 AM. When you schedule an appointment you will be given a specific day and a one-hour window of our arrival. We will notify you of our on-time, early or late arrival.

— IS ADVANCE NOTICE REQUIRED?
DEFINITELY. As a rule, we stay fully booked 7-10 days in advance. In the more popular times of the year (May and November) we require as much advance notice as possible. Call or email today! 770-622-5633 | Service@WindowWorks.com

— NEW CUSTOMERS
Estimates for service can be given over the phone. You can use the pricing schedule to determine an estimate and we will recount your windows once we arrive. There are NO hidden charges, NO add ons, and you will only be charged for the actual number of windows that you are having cleaned.

— WHAT HAPPENS IN THE CASE OF BAD WEATHER?
Window Works will not allow our service people to work on ladders in freezing, windy weather, lighting, or hard rain. Weather and its forecasting are very inconsistent. It might be raining at our office but sunny at your home. We like to keep our appointments and make an assessment on-site. You can rest assured that the rain will have absolutely NO impact on your clean windows.

— HOW COMPETITIVE ARE YOUR PRICES?
By focusing our services to only select neighborhoods at specific times during the year, we greatly reduce many of our most expensive operating costs. Reduced travel between appointments and lower advertising costs are reflected in our prices and often times we are actually lower in price than small 1 man operations with no insurance.

— WHAT SHOULD I DO BEFORE YOU ARRIVE?
If we are cleaning only the exterior windows, we ask that you un-clip the screens from the inside before we arrive. If we are cleaning both the interior and exterior, we will un-clip the screens and re-clip them when finished.

If you are considering having your home Pressure Washed, Give us as much advance notice as possible. Because Pressure Washing may leave a white residue on the glass or can spray dirt on lower windows you will definitely want to have the house Pressure Washed PRIOR to your window washing.

— WHAT IF I AM NOT HAPPY WITH THE SERVICE?
Please call or email us: 770-622-5633 | Service@WindowWorks.com

Our Customer Service is our difference. We take pride in our work and we will make it right. Using a well-established company can provide both security and comfort. Security in that the service you receive will probably be more than what you expected, and comfort because if you are ever disappointed, you know that any problem will be handled professionally and with priority.

— WHAT IF I WANT TO CLEAN MY OWN INTERIOR WINDOWS?
It is much easier to clean the interior windows once the exterior is free of dirt and grime. If you prefer to clean the interior windows yourself, you will find the task much easier by allowing us to clean the exterior windows first.

— WHO WILL BE SERVICING MY HOME?
Many service companies use temporary help or subcontractors to avoid the taxes and costs associated with full-time employees. Many other companies use part-time help for peak seasons. Window Works only employs full time, skilled, and professional service people. They are courteous, uniformed, insured, and bonded.  There is little doubt that our employees are the reason we continue to grow when other businesses fail.

— HOW OFTEN SHOULD I CLEAN MY WINDOWS?
Outside windows rarely stay clean longer than 6-7 months. Inside windows, on the other hand, can be cleaned as seldom as once each year. For our customers who truly love to have clean windows this is what we recommend: Have us clean the exterior whenever we offer the Sale Price to your neighborhood, and clean the interior every OTHER time. There are environmental factors that you may consider such as – how much sun your house gets, is it shady and moldy, are there lots of pine trees that drop sap and pollen, pets or children that get their noses on the glass… all contribute to how often you want to clean your windows.

–WHAT DOES A TYPICAL SERVICE CALL LOOK LIKE?
Our customers fall into three categories. There are those who wish to have everything done ( Interior, Exterior windows, Fans, Chandeliers, and anything else they can find!). The second group will have us clean only the exterior, and the 3rd group will have us clean the Exterior windows and will request us to clean 1 or 2 “hard to reach” inside windows or perhaps the Chandelier or Fans.

Keep in mind that for convenience or budget reasons that many of our customers elect NOT to have certain windows cleaned – such as the basement or garage door windows, or doors that they are continuously cleaning due to pets or children. The above is merely an example. What you choose to have done is entirely up to you and there are no hidden charges if you choose to clean select windows either inside or out.


OTHER ITEMS AFFECTING YOUR WINDOWS

— BROKEN SEALS – DOUBLE PANE “FOG” OR CONDENSATION
50% of our call-backs are due to damaged windows. “Fog” or Condensation is very common in Double Pane windows. It is typically a result of severe weather changes, being in direct sunlight (where the window expands and contracts from being in direct sunlight) or “settling” of the home. Because the “Fog” is trapped between the 2 panes of glass which are sealed with rubber or silicone, your only options are to either live with the fog or replace the window.

Although many people have expressed concern, it must be said that it is nearly impossible for you or anyone else (including our window technicians) to break the airtight seal that holds together the 2 panes of glass. The odds, in fact, are that if a person were to strike the glass hard enough to break the seal, the glass would break long before the seal would.

— PAINT OVERSPRAY, DRIPS AND SCRAPING
If you are planning on having your house painted, make certain that you agree with the painters to scrape the windows when finished. Most window cleaning companies (Window Works included) will not scrape your windows and those that do can charge as much as several hundred dollars for an average home.

–HARD WATER SPOTS
Hard water spots appear after years of buildup and are not easy to remove even with commercial chemicals, steel wool, razor blades, and lots of elbow grease. Our brushes, soap, and water do not cause water spots. For this reason, Window Works does not guarantee the removal of hard water spots. Your technician should notify you of potential issues and note it on our invoice for future reference.

— SCREENS
A good Real Estate agent will always recommend removing your screens when selling your home. Fewer things will improve the appearance of your home at such little cost. There are, however, more important considerations.

Screens offer NO security benefits and trap everything from dirt and pollen to auto emissions against the glass and wood. In addition, removing your screens will easily add 1-2 years to the life of the paint on the windows. Accumulated dirt trapped by the screen retains moisture and quickly promotes mold, mildew and eventually wood rot.

More importantly, when aluminum screens oxidize (rust) the mineral deposit migrates to the glass. Window Works will not service neighborhoods where the builder has used aluminum screens. If caught in time, it is possible to remove the hazy buildup from the glass with several applications using a liquid abrasive.
The deposit from fiberglass screens is even more difficult. In fact, it is almost impossible to remove without causing more harm than good. In either case, the film or buildup caused by the screen forces the water to “bead” as it does when you wax your car. When the water bead evaporates it leaves behind a high concentration of dried minerals that creates what is better known as a water spot. If left alone the water spots will become permanent.

— STORM WINDOWS
Due to the uncertainty of how long any given job with storm windows may take,  we simply do not service homes with storm windows.

— STAINED GLASS
As a general rule, Window Works will not clean Stained or Leaded glass windows. Most lead dividers do not react well to any type of cleanser and although they are a wonderful accent to any home, the soft lead construction makes the window incredibly sensitive and a very expensive liability if there is ever a problem.

— HEAVY OR FRAIL ITEMS
Although our service people will go above and beyond in order to make the service you receive as pleasant and convenient as possible, they are instructed NOT to move any heavy, frail, antique, or heirloom type objects in order to clean a window. Please make plans to move any such items prior to our arrival.